Catastrophe Services
Reference Materials

Technical

Wind Damage Table – Expected wind damage to various structures

Policyholder Communication

Business owners/commercial lines

Filing Your Business Insurance Claim after a Disaster -- A pamphlet to be used as a guide by the insured during the recovery process following a loss.

Catastrophe Planning Guidelines -- A booklet to be used as a guide by the insured in the contingency planning process. It provides a series of suggestions that a contingency planner should consider when developing the firm's survival plan.

Personal lines

Filing Your Insurance Claim after the Tornado -- A pamphlet to be used as a guide by the insured during the recovery process following a loss. It includes information on Homeowners and Auto Insurance.

Hiring a Contractor after the Disaster -- A pamphlet to be used as a guide by the insurance when hiring a repair or restoration contractor.

Preventing Winter Storm Damages – An information sheet outlining common winter storm losses and how to prevent them from occurring.

Spring and Summer Storm Damages -- An information sheet outlining common spring and summer storm losses and how to both prevent them from occurring and mitigate damage that may occur.

When You File Your Insurance Claim -- An information sheet that describes the claim process. It briefly outlines the work an adjuster will do and how the policyholder can enable the process.

Communicating with Catastrophe Survivors

Communicating with Catastrophe Survivors -- A booklet prepared by a joint trade association group in cooperation with the Disaster Research Center, University of Delaware, to help guide post-catastrophe information efforts that reach deeply into the community.

Catastrophe Claims Management

Catastrophe Claims Management Manual -- A guide to assist member companies in planning for catastrophe claims responses

Strategies for a Mega-Earthquake Response -- A guide to assist member companies in planning a strategy for responding to major

Background on Natural Phenomena Causing Catastrophes -- Information on meteorological and seismic events that are frequently causes of catastrophes.